For over ten years I've handled HR and compliance from the inside of DHCS-licensed, Joint Commission-accredited programs. I've sat on your side of the table when the surveyor asks for the files. Now I do that work for owners and directors who need an experienced HR person they can actually reach.
Thirty minutes, no pressure. You'll talk to me, not a sales team.
"I know what it feels like when the analyst pulls a file and you're holding your breath. My job is to make sure you never have to hold your breath again."
— Tracy
You're trusting me with a lot
I sign your confidentiality agreement, HIPAA Business Associate Agreement and 42 CFR Part 2 documentation before I see a single file. Employee and client information is handled the way you'd handle it yourself.
There's no team of juniors and no account manager. I do the work, I know your people by name, and when something comes up you call me directly.
DHCS licensing reviews, Joint Commission file pulls, county audits. I've prepared for them and sat through them as the person responsible, not as an outside observer.
My goal isn't a binder that looks good once. It's a system your team understands and can keep up after I step back.
Most programs come to me with one of these. We start with whichever is keeping you up at night.
I go through every personnel file against DHCS and Joint Commission requirements, plus wage-and-hour, leave and required trainings. You get a plain-language report of what's missing, ranked by risk, and then I help you fix it: corrected files, an updated handbook, job descriptions and a compliance calendar.
I set up BambooHR, or clean up the system you already have, so records, documents, time off, trainings and expiration dates live in one place, with reminders before anything lapses and reports that show what's due before a surveyor asks.
I build onboarding tracks for each role, from counselor to admissions to house manager, so every new person completes the right documents, clearances, trainings and competency checks in the right order, with a record that satisfies a surveyor.
A complaint, a leave request, a termination you're not sure about, a payroll question. With monthly support you have a standing HR partner who knows your program and answers the same business day. I also work alongside your payroll provider, whether that's Paychex, Paylocity or ADP, to catch errors before they become problems.
Monthly support starts at $950 a month. Project work is quoted as a fixed fee in writing after we talk, so you always know the cost before anything begins.
A little about me
I grew up in a family affected by drug and alcohol addiction. I know what it means for a program to be there when someone finally reaches out, and I know how much depends on the people who work there showing up prepared and supported. That's what drew me to this field, and it's why I've never been able to treat HR as paperwork. Behind every personnel file is a person who is helping someone else get well.
For more than ten years I've led HR and compliance inside residential, detox and outpatient programs, handling credentialing, wage-and-hour, leave, workplace investigations and the surveys themselves. I've built defensible employer files alongside employment attorneys, and I've learned that the best compliance work is quiet: nobody notices, because nothing goes wrong. I started Bisbee Rose so that smaller programs doing important work could have that same steadiness without hiring a full-time executive.
Outside of work, you'll find me at Dodger Stadium (season ticket holder, every year) or with a book in my hands. I'm a lifelong learner. Knowledge is power, and I'd rather understand a regulation inside and out than guess at it.
Tracy Marie Flinn
Home away from home.
A gift to start with
The same list I use when I review a program's files: every item a DHCS analyst or Joint Commission surveyor expects to find, on one page. Pull five files at random this week and see how you do.
Yes. Most of the programs I work with have between 10 and 55 employees and nobody whose full-time job is HR. That's exactly who I built this for.
I sign your confidentiality agreement, HIPAA BAA and any 42 CFR Part 2 documentation before I begin. I work in your systems whenever possible, so your records stay in your hands.
Usually within one to two weeks of a signed proposal. If a survey is around the corner, tell me and we'll move faster.
Most of the work happens remotely, which keeps your costs down. I come on site for file reviews, training and the sensitive conversations that shouldn't happen over Zoom.
No. I'm an HR professional, not an attorney. When something needs a lawyer, I'll tell you, and I'll work alongside the counsel you choose.
Tell me a little about what's going on. I'll get back to you within one business day and we'll find thirty minutes to talk. No pitch, no pressure. If I'm not the right fit, I'll say so.
Prefer to just call? Please do. If I miss you, I'll call back the same day.